Refund policy

Returns & Exchanges

At LuxeKicks, we sell brand-new, authentic sneakers only.

Because of the collectible nature of footwear and to protect our customers from worn or swapped pairs, all sales are considered final once delivered.

However — we always make things right if we make a mistake.

We WILL accept a return if:

You received the wrong item

The size does not match the listing

The item arrives damaged in transit

The item is not authentic (guaranteed)

Contact us within 48 hours of delivery and keep the shoes unworn and in original packaging.

We CANNOT accept returns if:

The shoes were worn or tried outside

Buyer ordered the wrong size

Change of mind

Minor box wear from shipping/storage

After the 48-hour window

 

Authenticity Guarantee

Every pair sold by Luxe Kicks is hand-checked before shipment.

We do not sell replicas, UA, variants, or refurbished shoes — ever.

If a pair is proven unauthentic by a recognized authentication service, you will receive a full refund.

Order Cancellations

Orders may be cancelled before shipment only.

Once shipped, the order falls under the return policy above.